At Viet2B, we want to ensure that you have a positive shopping experience with us. We understand that sometimes returns or exchanges are necessary, and we strive to make the process as smooth and convenient as possible. Please read our return policy carefully to understand your rights and responsibilities:
- Eligibility for Returns:
1.1. Non-Returnable Items: Certain items are not eligible for return due to hygiene reasons or other restrictions. These may include but are not limited to:
Intimate apparel (e.g., underwear, swimwear)
Personal care products (e.g., skincare, cosmetics)
Perishable or consumable items (e.g., food, beverages)
Digital downloads or software
1.2. Returnable Items: Most other products are eligible for return within the specified time frame, provided they meet the following conditions:
The item must be in its original condition, unused, and in its original packaging.
All accompanying accessories, tags, labels, and promotional items must be included.
The return must be initiated within the designated return period (see section 2).
- Return Period:
2.1. Standard Return Period: You may initiate a return within [X] days from the date of delivery for eligible items. After this period, returns may not be accepted unless otherwise specified for certain products.
2.2. Extended Return Period: During special circumstances, such as holidays or promotions, we may offer an extended return period. Please refer to our website or contact our customer support for specific information regarding extended return periods.
- Return Process:
3.1. Initiation: To initiate a return, please follow these steps:
Contact our customer support team through the designated channels (email, phone, or online chat) within the specified return period.
Provide your order details, including the order number and item(s) you wish to return.
Explain the reason for the return and any additional relevant information.
3.2. Return Authorization: Once your return request is received, our customer support team will assess your request and provide you with a return authorization (RA) number or instructions for further processing. Please do not return any items without obtaining the RA number or following the provided instructions.
3.3. Packaging and Shipping:
Safely package the item(s) to be returned, ensuring they are well-protected to prevent damage during transit.
Include all original packaging, accessories, and documentation.
Affix the provided return label or address the package to the designated return address provided by our customer support team.
Ship the return using a traceable and insured method. Retain the shipping receipt and tracking information for your records.
- Refund and Exchange:
4.1. Refund: Upon receiving and inspecting the returned item(s), we will process the refund within [X] business days. The refund will be issued using the original payment method used during the purchase, unless otherwise agreed upon. Please note that the refund may take additional time to reflect in your account, depending on your bank or payment provider.
4.2. Exchange: If you wish to exchange the item for a different size, color, or variant, please indicate this during the return initiation process. We will do our best to accommodate your request, subject to availability. If the desired item is unavailable, we will provide a refund or offer alternative options.
- Non-compliance and Exceptions:
5.1. Damaged, Defective, or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact our customer support immediately. We will arrange for a return or exchange at no additional cost to you.
5.2. Non-Compliance with Return Conditions:
If the returned item(s) do not meet the specified return conditions, we reserve the right to reject the return or apply a partial refund. In such cases, we will notify you of the reasons for the non-compliance and provide options for further action, which may include returning the item(s) to you at your expense.
5.3. Final Sale and Clearance Items: Items marked as “Final Sale” or “Clearance” are non-returnable and non-refundable, except in cases of damage, defect, or incorrect item received.
- Customer Responsibilities:
6.1. Accurate Information: Please ensure that all provided information, including your shipping address, contact details, and item specifications, are accurate and up to date. We are not responsible for return shipping delays or losses due to inaccurate information provided by the customer.
6.2. Return Shipping Costs: Unless the return is due to our error (such as damaged, defective, or incorrect item received), customers are responsible for the return shipping costs.
Contact Us:
If you have any questions or need further clarification regarding our return policy, please contact our customer support team using the following contact information:
Email: support@viet2b.com
Our customer support team will be happy to assist you and provide any necessary guidance throughout the return process.
Note: This return policy is subject to change without prior notice. Please refer to the latest version available on our website for the most up-to-date information.
At Viet2B, we value your satisfaction and aim to provide a fair and transparent return process. We appreciate your cooperation and understanding.