Contact Information
Here are some options fr contact with us Our support team can be more timely and effective.
People usually ask these
Whether you're signed in using your viet2b account or you checked out as a guest, you have approximately 30 minutes to cancel your order online from the time it was submitted. If your order is not showing an option to cancel this indicates your order is already in processing and can no longer be cancelled.
If you're signed in using your Macy's account:
- Select the Order Details link of the order you wish to cancel
- Select the Cancel Order link on the Order Details page
- Once the cancel confirmation appears, select Yes to confirm that you are cancelling the order
- You'll receive an email confirmation that your order has been cancelled
If for some reason an item you’ve ordered is taking longer than expected to arrive, we’ll let you know by email and give you a new estimated arrival date. You can also Check Your Order Status any time to see the estimated arrival date and any available options.
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If you were signed in when you placed your viet2b.com order, you can track your status.
Here's how:
1. Sign in to your account.
2. At the top of the page, select Order Status.
3. On the Purchases page, click the order number above the purchased items you want to track.
4. On the Order Details page, click the Track Package button. This will take you to our package tracking page where you can see shipping status details.
To be able to track your future orders, be sure to sign in to your account during Checkout.
Send Us a Message
Want to know more about Viet2b? We can help you manage your rewards, points and certificates. If you have questions or if you’re new to Viet2b, there’s an agent available to help. You can chat live with us, find a store near you for in-person support from a Blue Shirt, or call our customer care team to speak directly with an agent.